We are encountering an issue that is slowing down our processing of data received from Digi gateways. Here is a view of potentially impacted systems:
https://www.powerdash.com/account/systems/?view=l&q=digi
In PowerDash, affected systems may show a network issue, and communication alerts may be triggered as well. We will provide updates on the status of this issue. Thank you for your patience.
Update #1: Thu 8/14/2025 at 4:00pm EDT
Digi data file processing has been underway since around 10am EDT this morning. We do not expect there to be any loss of data. However, full processing of the data file backlog may not be complete until tomorrow. Our focus today has been on speeding up the processing of the data file backlog, and we look forward to further investigation of the root cause as well. We will continue to provide updates on the file processing progress. Thank you for your patience.
Update #2: Fri 8/15/2025 at 10:30am EDT
The backlog of Digi data files from yesterday's issue has now been processed. We appreciate your patience with this issue.