Note: New procedure as of January 2023
When Enphase records a change of ownership for a system (or another life transition happens that causes a change in the Enlighten user), the new owner/user needs to reauthorize PowerDash in order for PowerDash to continue accessing Enlighten data. Here is how to do that:
- Find the system either through the Agency Reports view (and soon the System Profiles view).
- In the reporting detail or system profile detail, if this Enlighten permissions problem is present, you will see the Enlighten Authorization Required status with a link to resolve the issue.
- Follow the Resolve link to fill out a simple form (see below), which will send the new system owner an email with a link to authorize PowerDash from their Enlighten account. The link is system-specific, so this form needs to be filled out for each system requiring reauthorization (the link cannot be copied and sent to a different user).
- The new owner will need to authorize PowerDash in the link that is sent.